Refund policy

Returns & Exchanges

Indy Raaga to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per the below criteria:

• Indy Raaga Apparel is eligible for exchange for size-related issues, within 7days of delivery if the original packaging and tags are intact & the product is not used or washed. However, Design Partner brands are not eligible for any exchanges.
• Return should be created with in 32hrs of receiving the product.
• Products purchased during the sale period / discounted pricing, are not eligible for returns or exchange however you have exchange option available in case of size issue
• Customized products or special bulk orders are not eligible for returns or exchanges.
• International orders are not eligible for returns or exchange.
• Gifts purchased online are not eligible for exchange/refund/return.

EXCHANGE PROCESS

• If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
• Call at +918630269138, Monday - Saturday 9.30 AM to 5.30 PM IST
• Email at customercare@indyraaga.com
• For Damage/quality issues, please provide the order number, date of transaction, delivery address, and image of the defective item along with the packaging it was received in within 24 hrs.
• In the case of a garment size exchange, please additionally mention the purchased size, the problem faced with the size, and the new size requirement.

• Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
• In case of quality issue/defect:
• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers, and/or any other inclusions sold as a part of the purchase.
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
• Our credit notes can be used on our website and in stores.
• In case of size exchange of garments:
• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers, and/or any other inclusions sold as a part of the purchase.

Please send the product back to us at the below address, carefully packaged.

• Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
• Our credit notes can be used on our website and in stores.
• We offer size exchange only for the same style of clothing purchased.
• We are unable to entertain requests to replace garments with a different style even if the price is the same.
• Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.

REFUND POLICY

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance, we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.

GENERAL TERMS & CONDITIONS

• Orders once confirmed, cannot be canceled/amended.
• Products purchased during the sale period/discounts are not eligible for return or exchange.
• Products purchased prior to sale cannot be exchanged during the sale period.
• Products bought online cannot be exchanged or returned in stores and vice versa.
• No refunds are entertained if the customer has provided a wrong or incomplete shipping address.
• No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
• No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
• Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
• In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels, etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms and Conditions Policy would prevail.